Refund policy
Returns & Refund Policy
Our 90-Day Money-Back Guarantee
We stand behind every product we sell. If you're not completely satisfied with your results, you have 90 days from the date of delivery to contact us for a full refund.
We recommend using your product consistently for at least 30 days to give it time to deliver real results before making your decision.
How It Works
- Contact us at support@getionix.com with your order number and reason for the refund.
- We'll review your request and get back to you within 24-48 hours.
- Refund processed — once approved, your refund is applied to your original payment method within 5-10 business days.
In most cases, you won't need to return the product. We'd rather you pass it along to someone who might benefit from it.
What's Covered
- Not satisfied with results — full refund within 90 days
- Defective or damaged product — reported within 10 days of delivery: we'll send a replacement or issue a full refund, your choice
- Item not received due to carrier error — all shipments are insured. If confirmed lost by the carrier, we'll reship or refund at no cost
Defective or Damaged Items: Report Within 10 Days
Please check your order as soon as it arrives. If an item is defective or damaged, email support@getionix.com within 10 days of the delivery date shown in your tracking, with your order number and a photo of the problem. We'll send a replacement or issue a full refund, your choice.
After 10 days, we can no longer accept a claim for a defective or damaged item, but your order remains covered by our 90-day money-back guarantee. This does not affect your statutory rights as a consumer.
What's Not Covered
- Incorrect shipping address provided by the customer
- Packages marked as delivered but claimed as not received (theft or porch piracy)
- Wrong size ordered — please refer to the size guide on each product page before purchasing. We recommend measuring your body carefully to ensure the best fit
- Requests made after the 90-day guarantee window
- Defective or damaged items reported more than 10 days after delivery (the 90-day money-back guarantee still applies)
- Products that have been intentionally damaged
- Orders where a chargeback has already been filed — please contact us first, we always find a solution
Choosing the Right Size
Since our compression products are designed to fit precisely, choosing the correct size is important. Please consult the Size Guide on each product page before ordering. If you're between two sizes, the smaller one fits closer and the larger one gives the fabric more room. A size too small over-stretches the fabric and can strain the seams, so if you have fuller hips, thighs or bust, go with the larger one.
Not sure? Email us your measurements at support@getionix.com and we'll recommend your perfect size before you buy.
Questions?
Our support team is available 7 days a week. Email support@getionix.com and we'll reply within 24 hours. We're real people, not bots — and we're here to help.