Shipping policy

Shipping Policy

Processing

All orders are processed within 1-2 business days (Monday – Friday, excluding holidays). You'll receive an email confirmation with your tracking number as soon as your package ships.

Delivery Times

  • United States: 7-14 business days
  • United Kingdom: 7-14 business days
  • Canada: 10-18 business days
  • Australia & New Zealand: 10-18 business days
  • Europe: 10-18 business days
  • Rest of World: 10-20 business days

While most packages arrive on the earlier end, please allow extra time during peak periods (holidays, sales events).

Order Tracking

Once your order ships, you'll receive an email with a tracking number. Please allow 48 hours for tracking information to become active. You can also check your order status anytime on our Track Your Order page.

Lost or Stolen Packages

All shipments include insurance. If your package is confirmed lost by the carrier, we'll replace it free of charge. Contact us at support@getionix.com and we'll take care of it.

Questions?

Our support team is available 7 days a week. Email us at support@getionix.com and we'll reply within hours.

The Ionix Labs Promise
90-Day Guarantee

Try it risk-free. Not satisfied? Full refund, no questions asked.

Tested & Proven

Every product is lab-tested and backed by real customer results.

Real Human Support

Questions? Our team replies within hours — 7 days a week.

Secure Checkout

256-bit SSL encryption. Your data is 100% protected.