Shipping policy
Shipping Policy
Processing
All orders are processed within 1-2 business days (Monday – Friday, excluding holidays). You'll receive an email confirmation with your tracking number as soon as your package ships.
Delivery Times
- United States: 7-14 business days
- United Kingdom: 7-14 business days
- Canada: 10-18 business days
- Australia & New Zealand: 10-18 business days
- Europe: 10-18 business days
- Rest of World: 10-20 business days
Free shipping: orders over $55 ship free (or the local equivalent shown at checkout).
While most packages arrive on the earlier end, please allow extra time during peak periods (holidays, sales events).
Order Tracking
Once your order ships, you'll receive an email with a tracking number. Please allow 48 hours for tracking information to become active. You can also check your order status anytime on our Track Your Order page.
Lost or Stolen Packages
All shipments include insurance. If your package is confirmed lost by the carrier, we'll reship your order or refund you at no cost. Contact us at support@getionix.com and we'll take care of it.
Damaged on Arrival
Please check your package as soon as it's delivered. If an item arrives defective or damaged, email us at support@getionix.com within 10 days of delivery with your order number and a photo, and we'll send a replacement or refund you. Full details in our Returns & Warranty Policy.
Questions?
Our support team is available 7 days a week. Email us at support@getionix.com and we'll reply within 24 hours.